Why choose Be Trans Aware?
Bespoke, sector-focused training delivered live by industry experts who care.
At Be Trans Aware, we collaborate with and support forward-thinking businesses who want to provide world-class customer service and experience.
From building a solid reputation for exceptional inclusive service to avoiding those inevitable awkward moments, our suite of inclusivity training equips your team with everything they need to attract, welcome, and accommodate trans and non-binary clients.
And just like you, we do everything we can to create a top-tier client experience…
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Live.
Live interactive training delivered via Zoom or face-to-face – whichever works best for you!
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Content.
Course content is created specifically for you, including unique sector insight and practical tools.
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Specialists.
Training led by industry specialists with professional client-facing experience.
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Quality.
Quality course content designed by members of the LGBTQIA+ community.
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Q&A.
Live Q&A sessions with guest-speakers who identify as transgender and non-binary.
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Practical.
Practical guidance on how to improve processes, such as guidance on developing DEI statements.
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New starter?
If the person whose role they’re stepping into also completed a course, we’ll train that new staff member at no extra cost.
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Donate.
We donate a percentage of the course fees for our online course to Sparkle, the national transgender charity.
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Positive.
Training that’s consistently positive, engaging and doesn’t assume knowledge – Be Trans Aware is a judgement-free zone!
Training from a place of expertise and experience.
Course leader and trainer Sam Marshall (she/her) is an industry specialist with over 25 years of experience as a beauty professional.
She knows exactly how hard businesses need to work to uphold a high standard of client and customer service – and understands the pressures too. Training is delivered with your business in mind first and foremost, focusing on how your staff can be best supported to welcome and accommodate your trans and non-binary clients.
Sam is also an experienced teacher, having trained hundreds of beauty and hair professionals in technique, approach, and best practice. At Be Trans Aware, she creates a transformative learning experience for you and your teams.